Why does hp printer show offline

How to Make It Online? Also, it is better to follow them in order. Check the Cartridges and Paper Tray One of the persistent causes of offline printer problems is paper jams. Look for Connectivity Problems If there are no paper jams or cartridge problems, chances are there might be some connectivity issues. Run HP Printer Scan Doctor Hp has created an application to resolve the problems that cause your printer to go offline frequently.

By this time, your device should be back online. Continue following the steps below, if not. Set the Printer as Default. Reinstall Or Update Sometimes you need to remove the printer and add it again to get it online. For re-installation,. Alternatively, you can try updating the device driver following the steps below. Printer Spooler Troubleshooting Checking the printer spooler settings can help fix your Hp printer offline problem when other means have failed you.

Verify the Windows Service Status and Confirm Port You might have to confirm the port type and check the windows service status to make your printer online. Related Posts. If a checkmark displays next to Pause Printing and Use Printer Offline , click each item to remove the checkmark.

Step 2: Reset the print environment Resetting the printer can help restore a connection to the computer. Turn the printer off, wait about 10 seconds, and then disconnect the printer power cord from the printer.

Connect the printer power cord to the printer, and then turn on the printer if it does not automatically power on. Disconnect the power cord from your wireless router. Internet service will be interrupted while the router is not in service. Press the wireless button or wireless control panel icon on the printer to turn the wireless connection off, and then on.

If the printer cannot print and remains offline , continue to the next step. Step 3: Set the default printer The default print driver might have changed from the driver you installed to another driver, such as a Web Services for Devices WSD driver with a very similar name.

Search Windows for devices, and then click Devices and Printers from the list of results in Settings. Right-click the name of the HP printer that is active not grayed out , and then select Set as Default Printer.

If you can print , you are done. Help give a kudos if this works or help you in troubleshooting. Thank you. Message 4 of 8. Click on the start button and go to control panel. Click on devices and printers. Now right click on your hp printer icon and click on set as default printer.

Finally, your printer will be set up as a default printer. Let's try to print now. Message 5 of 8. Message 6 of 8. Message 7 of 8. Tags 1. HP Support Agent. Check the lights on the printer's Ethernet port to make sure the connection is successful.

The green light should be steady, and the orange activity light should blink. Make sure the Network Status is Ready , or follow any instructions to resolve network issues identified on the report. On a Mac running macOS Open the HP Smart app.

Wait until the analysis completes. Do not close the app to avoid interrupting the process. On the diagnosis screen, review the results, and then click Test Print or Done.

Highlight the printer you want to remove, and then click the Minus sign at the bottom of the list of printers. Click the Plus sign. Resetting the print system can clear any error states by removing all HP and non-HP printers, pending print jobs, and printer preferences.

Resetting the print system removes all printers. After you reset the print system, re-add your printers to the queue. Type the administrator name and password, and then click OK to complete the reset.

Once the reset is complete, re-add your printer. Click the Plus sign , select your printer in the list, and then click Add. Use information on a Network Configuration Page to set up a manual IP address for your printer, and then use it to connect to your Mac. Under Click the Plus sign , and then select the IP tab on the top bar of the Add window. Click Add , and then follow any prompts to complete the process.

Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data?

Learn how to upgrade to Windows 11 Windows 11 Upgrade Guide. HP printer is offline or not responding On your Windows computer or Mac, the printer status is Offline and the printer does not print. Make sure the printer is ready to print Your printer should be on, have paper in the input tray, have sufficient ink or toner, and display no errors or blinking lights. Resolve an offline printer Windows Troubleshoot a 'printer offline' status using your Windows computer.

Make sure paper is loaded in the main tray, and then turn on the printer. Set the default printer Set your printer as default on your Windows computer to make sure print and scan jobs use the correct printer. Look for a WSD port in the list. Create a manual IP connection wireless only Print a Network Configuration or Wireless Network Test Results page, and then use the information on it to wirelessly connect your printer.

How to make it online again? Read on to get these solutions. This may happen when:. When the HP printer is offline, what you should first do is to check the printer and network connection. To do that, you can turn off the printer for 25 to 30 seconds and then turn on it again. In addition, you should make sure the cable is plugged firmly and the router works well. The second method is to close the "Use Printer Offline" setting.

If this setting is enabled, your printer is unable to print. Follow the steps below to turn off this selection:. Click on this printer device and choose Open queue.